Shipping & Returns

 Returns Policy

100% Satisfaction Guarantee


We offer a 100% satisfaction guarantee!
If you are dissatisfied in any way with any Bamboo Bubby™ products within the first 30 days of your purchase we will refund the purchase price or exchange the product for you, no questions asked!

Please contact us first and we will send you our return address and an email to print and send along with the product. We will refund your purchase price and any taxes paid, but we are not able to refund shipping fees.

Refunds and exchanges will take up to 14 days to process and will only be accepted within 30 days of the shipping date.

We cannot accept returns on sale items, so please feel free to contact us with any questions about sale items before making your purchase.


Shipping on
Exma, Exema, Ezcema Products 


Exma, exema or ezcema products from Bamboo Bubby are shipped directly from our Bamboo Bubby warehouses in New Zealand & Australia and can be sent to virtually any address in the world. 


  • New Zealand shipping is a flat rate $8 fee which is added to your order at the checkout. 
    Estimated delivery time is usually no more than 2-3 days.
  • Australian and other overseas orders will be sent out from our Australian warehouse and the shipping costs calculated at checkout.
    Estimated delivery time for Australia is usually no more than 2-3 days.
    Estimated delivery time for rest of the world is approx. 10 business days.